Reference

neon4d Privacy Policy For Your Account

Your phone verification, wallet status and account activity receive clear treatment in the neon4d Privacy Policy.

Clear data purposesWallet checks explainedAccount contact path
neon4d neon4d Privacy Policy For Your Account
PRIVACY HELP PATH

Wallet Status Privacy Support Path

A clear support route helps when a privacy request and a wallet record meet in the same account.

Account request Ask us to correct account details through the signed-in support path, using the phone…
Payment reference For DANA, OVO, GoPay or QRIS questions, provide the transaction reference and date.
Access concern If you cannot reach your account, explain the access issue through our support route.
DATA HANDLING PRACTICE

How neon4d Handles Account Data

We keep this Privacy Policy connected to the actions you take on your account rather than treating data as a vague promise.

Account details

We handle the phone number and account details you submit for sign-in, verification and support. Keeping those details accurate helps us respond to a request about the correct account.

Cookies and sessions

Cookies or similar session tools can remember access settings and help us understand whether a request belongs to your current browser. You can manage browser cookie controls on your device.

Wallet records

Payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account are used to match status updates and support checks, not to request your wallet password.

Account security

We may confirm phone verification or other account details before discussing personal data. This step helps prevent another person from changing your profile through a support request.

Retention approach

We retain records while needed for account operation, payment questions, disputes, security checks or legal duties. When a record is no longer needed, our handling follows applicable local requirements.

Change requests

To request correction, access or removal, contact us through the support path in your account and describe the specific record. We respond after checking your account identity.

Privacy Policy Questions For Indonesia

These Privacy Policy answers address the account steps most relevant to an Indonesian customer, from phone verification to wallet references and browser sessions. Read them before opening an account, then use the signed-in support path if your request needs an account-specific check.

It covers personal details submitted during account creation, phone verification, browser cookies, account activity and payment references linked to DANA, OVO, GoPay, QRIS, bank transfer or virtual account use.

Phone verification helps us match you with the correct account, reduce mistaken access and confirm identity before discussing personal data. We may repeat this check when you request an account change.

Yes. We may record a QRIS reference, amount status and related account details so support can match the payment request. We do not need your QRIS wallet password to check that record.

You can request access through the support path inside your account. Include the phone number linked to your profile and describe the records you want us to locate, subject to identity checks and local law.

Send a correction request through signed-in support and identify the inaccurate field, such as your phone number or account detail. We check the request before changing records connected to your profile.

We keep payment references only as long as needed for account operation, status checks, disputes, security work or legal duties. The period can vary by record and depends on local law.

You may request removal through the account support route where local law permits. Some records can remain when needed for legal duties, payment disputes, fraud prevention or account security.